Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

Network connection: WiFi-A001 or WiFi-A001-5G

Password (case-sensitive): 93364232

The modem is located in the storage unit underneath the television and our broadband service is with iinet.

The rubbish bins are located on the ground floor, in a locked room next to the Laundromat in the courtyard. You will need the gate key to access this room. Please ensure all rubbish is disposed of before vacating the apartment.

Our departure time is 11 am.
We kindly ask to ensure rubbish is thrown away and used dishes/cutlery are placed in the dishwasher. No need to put them away, though starting a cycle is appreciated

Please leave the keys in the apartment or return them to Regents Court if you'd like luggage storage.

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

The kitchen appliances are straightforward to operate. Please note that the cooktop is gas-operated and requires a match or lighter to ignite.
Please lease make sure the timer is set, as some of our ovens require this before they start working.

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.
A convenient option is Secure Parking at 9A Elizabeth Bay Road, Elizabeth Bay NSW 2011, which is located near the apartment (Regents Court reception has vouchers, these are $30 per 24hr, you need to pre-purchase from them prior to exiting and they cannot reimburse you).

For longer-term free parking, you may need to look towards Edgecliff, which is approximately a 20 minute walk away.

Australia is home to amazing wildlife, and Sydney's warm climate means the occasional cockroach, ant, spider, or possum may make an appearance. We have professional pest control every six months, and most stays are completely pest-free.

Cockroaches (never pleasant) are attracted to food, moisture, and warmth (Hello, Summer!). Seeing one or two (especially at night) doesn't usually mean there's an infestation.

Please help by:

·         Wiping down benches.

·         Keeping food sealed or in the fridge.

·         Emptying bins regularly

·         Rinsing or washing dishes before bed.

Large spiders can look scary, but most are harmless and help keep insect numbers down. Trust us when we say, they are more scared of you then you are of them, most locals usher them outside.

Please don't feed the birds or other wildlife, as this can attract unwanted pests, and even if they beg, they are definitely not hungry or starving.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.

Please remember that this is a residential apartment building and home to several families and long-term residents. We kindly ask that you respect our neighbours by keeping noise to a reasonable level, particularly during the evening and early morning hours.

Please note that this is a strictly smoke-free apartment (yes even on the balcony/backyards). Smoking, vaping, or the use of any tobacco, cannabis, or similar products inside the apartment is not permitted and is a violation of property By-Laws.

If smoke or smoke odour is detected, an additional cleaning fee will be charged to cover specialised deodorising and cleaning required to restore the apartment for future guests. As well as a hefty fine from Strata Management –

Should the electricity be tripped, the fuse box is located on the ground floor, on the left side of the exit gates onto Llankelly place. The RED key will open the cupboard doors. If you have tripped the hot water by accident, you will need to re-set this on the hot water system in the bathroom