Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

USERNAME: NOKIA-2020
PASSWORD: Caa:7GeEKP

Our Modem is the cylindrical box on the kitchen counter, the green dots will show where it is strongest (Usually closets to the window). Please do not unplug this.

Not connecting? Ensure you device does not have VPN on.

You may also want to turn the modem and off. Still having trouble? Message us so we can get you back online!

Bins are located just to the right of the main entrance, past the mailboxes and through the door.

 Don't forget: you’ll need your blue swipe card to get back inside if the door closes behind you!

Communal Laundry is located on the top floor. This does close at 9pm.

Laundrlab — at 178 Victoria Street, just a few minutes' walk from Greenknowe Avenue. Open daily 6am–11pm

Check-out is at 11:00am.

Please leave the keys in the apartment or return them to Regents Court if you'd like luggage storage.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes (you don’t need to put them away — we’ll take care of that!

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.

A convenient option is Secure Parking at 9A Elizabeth Bay Road, Elizabeth Bay NSW 2011, which is located right next to the apartment.

For longer-term free parking, you may need to look towards Edgecliff, which is approximately a 15–20 minute walk away.

I hope this information is helpful!

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.

Australia is home to amazing wildlife, and Sydney's warm climate means the occasional cockroach, ant, spider, or possum may make an appearance. We have professional pest control every six months, and most stays are completely pest-free.

Cockroaches (never pleasant) are attracted to food, moisture, and warmth (Hello, Summer!). Seeing one or two (especially at night) doesn't usually mean there's an infestation.

Please help by:

·       Wiping down benches.

·       Keeping food sealed or in the fridge.

·       Emptying bins regularly

·       Rinsing or washing dishes before bed.

Large spiders can look scary, but most are harmless and help keep insect numbers down. Trust us when we say, they are more scared of you then you are of them, most locals usher them outside.

Please don't feed the birds or other wildlife, as this can attract unwanted pests, and even if they beg, they are definitely not hungry or starving.

As listed, this apartment is on the ground floor on street level. Please expect noise. As this is stated on the listing upon booking, we unfortunately cannot provide a refund due to change of mind. While we never want anyone to feel uncomfortable or not enjoy their stay, we are transparent and list this on our listing prior to booking.