Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

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Our Modem is the cylindrical box on the kitchen counter, the green dots will show where it is strongest (Usually closets to the window). Please do not unplug this.

Bins are located just to the right of the main entrance, past the mailboxes and through the door.

 Don't forget: you’ll need your blue swipe card to get back inside if the door closes behind you!

Communal Laundry is located on the top floor. This does close at 9pm.

Laundrlab — at 178 Victoria Street, just a few minutes' walk from Greenknowe Avenue. Open daily 6am–11pm

Check-out is at 11:00am.

Please leave the keys in the apartment or return them to Regents Court if you'd like luggage storage.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes (you don’t need to put them away — we’ll take care of that!

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.

A convenient option is Secure Parking at 9A Elizabeth Bay Road, Elizabeth Bay NSW 2011, which is located right next to the apartment.

For longer-term free parking, you may need to look towards Edgecliff, which is approximately a 15–20 minute walk away.

I hope this information is helpful!

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.