Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

USERNAME: WiFi- 51814D
PASSWORD: 18004847

Located on Waine St, to the right of the entrance, you will see the garbage room next to the driveway into the building.

You may have noticed; this building has a lot of doors. Best way to find your way to the laundry.

From the main foyer, there is a fire exit door, near the second lift, that will lead down to the laundry, there will be a sign saying “laundry” that will lead you there. If you open a door and don’t see the sign, it’s the wrong door

The other entry is to enter from Goulburn St, it is the first door on the left.

The dryer takes card and coins, while the washing machine is coin only ($3)

Check-out is at 11:00am.

Please place the key back into the lockbox.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes (you don’t need to put them away — we’ll take care of that!

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

A quick note about our stovetops and ovens — they can be a little too clever for their own good!

Our stovetops are fitted with child safety locks. If the display is showing “Lo”, “—”, or the stovetop is not responding, the child lock may need to be turned off before use. This is usually done by pressing and holding the lock for a few seconds, we always say a "good 10 seconds" - you also need to have a pan on the stove top.

Our A/C can heat & cool the room. For the best performance when cooling, please set the air conditioner to 23°C on Dry Mode. This setting is ideal for our climate and helps keep the apartment comfortable while efficiently removing excess humidity from the air.

Lower temperature settings do not cool the room significantly faster; they simply cause the system to work harder for longer periods.

When leaving the apartment, please remember to turn off the air conditioner to help conserve energy and reduce unnecessary strain on the unit.

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.

A convenient option is Secure Parking on Goulburn St, which is located near the apartment.

Smoking & Vaping is strictly prohibited in this apartment and on the balcony.

Should you be found to smoke, a $200 cleaning fee will apply. Smoke also travels up to neighbouring balconies, if we receive a complaint, you will be asked to leave without a refund.

Tripped the fuse? The Fuse-box is located next to the bathroom door

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.