Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

Network: Hurry Sills
Password: inthetrees

The bin room is located in the basement car park and can be accessed using the building keys/fob.

The apartment's window-doors open fully to the entertaining balconies, allowing fresh air to flow through the space.

To lock them, simply slide the doors fully closed and engage the latch located near the floor.

Check-out is at 11:00am.

Please place the key back into the lockbox.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes or run the dishwasher (you don’t need to put them away — we’ll take care of that!

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

The kitchen appliances are straightforward to operate. Please note that the cooktop is gas-operated and requires a match or lighter to ignite.
Please lease make sure the timer is set, as some of our ovens require this before they start working.

Our A/C can heat & cool the room. For the best performance when cooling, please set the air conditioner to 23°C on Dry Mode. This setting is ideal for our climate and helps keep the apartment comfortable while efficiently removing excess humidity from the air.

Lower temperature settings do not cool the room significantly faster; they simply cause the system to work harder for longer periods.

When leaving the apartment, please remember to turn off the air conditioner to help conserve energy and reduce unnecessary strain on the unit.

Please Note: The air-conditioning system may take a minute or two to start after being switched on. If it doesn't respond immediately, please be patient and avoid turning it off and on again, as this can delay the system from starting.

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.

The Apartment does not have any parking, there is 1 hour parking on the street across the road, and also a paid parking at Adina Apartment Hotel, Surry Hills. Parking is accessible via Fitzroy Street and offers early bird parking from $20 per day.

Australia is home to amazing wildlife, and Sydney's warm climate means the occasional cockroach, ant, spider, or possum may make an appearance. We have professional pest control every six months, and most stays are completely pest-free.

Cockroaches (never pleasant) are attracted to food, moisture, and warmth (Hello, Summer!). Seeing one or two (especially at night) doesn't usually mean there's an infestation.

Please help by:

·         Wiping down benches.

·         Keeping food sealed or in the fridge.

·         Emptying bins regularly

·         Rinsing or washing dishes before bed.

Large spiders can look scary, but most are harmless and help keep insect numbers down. Trust us when we say, they are more scared of you then you are of them, most locals usher them outside.

Please don't feed the birds or other wildlife, as this can attract unwanted pests, and even if they beg, they are definitely not hungry or starving.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.

Please remember that this is a residential apartment building and home to several families and long-term residents. We kindly ask that you respect our neighbours by keeping noise to a reasonable level, particularly during the evening and early morning hours.

Please note that this is a strictly smoke-free apartment (yes even on the balcony/backyards). Smoking, vaping, or the use of any tobacco, cannabis, or similar products inside the apartment is not permitted and is a violation of property By-Laws.

If smoke or smoke odour is detected, an additional cleaning fee will be charged to cover specialised deodorising and cleaning required to restore the apartment for future guests. As well as a hefty fine from Strata Management –