Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

USERNAME: OPTUS_BAAE15Z
PASSWORD: brees92409wp

Our Modem is located next to the TV, the green dots will show where it is strongest (Usually closets to the window). Please do not unplug this.

Located on level 2, the door to your right when exiting the apartment. There is a rubbish shoot and yellow bin for recycling. Please help keep this space clean and not leave your rubbish on the floor & flatten your boxes.

We have an internal washing machine and Dryer.
When using the dryer, we do recommend to leave the door ajar to compensate for the humidity.

Check-out is at 11:00am.

Please place the key back into the lockbox.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes or run the dishwasher (you don’t need to put them away — we’ll take care of that!

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

A quick note about our stovetops and ovens — they can be a little too clever for their own good!

Our stovetops are fitted with child safety locks. If the display is showing “Lo”, “—”, or the stovetop is not responding, the child lock may need to be turned off before use. This is usually done by pressing and holding the lock for a few seconds, we always say a "good 10 seconds"

Before using the oven, please check that the wall power switch near the cooktop is turned on. This may look like a regular light switch or power switch, for the oven, please make sure the timer is set, as some of our ovens require this before they start working.

Our A/C can heat & cool the room. For the best performance when cooling, please set the air conditioner to 23°C on Dry Mode. This setting is ideal for our climate and helps keep the apartment comfortable while efficiently removing excess humidity from the air.

Lower temperature settings do not cool the room significantly faster; they simply cause the system to work harder for longer periods.

When leaving the apartment, please remember to turn off the air conditioner to help conserve energy and reduce unnecessary strain on the unit.

Parking in this area can be a little tricky. If you choose to park on the street, please be sure to check the parking signs carefully, as most areas are limited to 1-hour parking between 8:00 am and 10:00 pm.

A convenient option is Secure Parking on Goulburn St, which is located near the apartment.

There is no visitor parking spaces, all spaces are privately owned and rented out, please be respectful of our neighbours and not park in their spots. Building Managers will tow your car should you park here.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.