Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

Wi-Fi network name: WiFi-C2E1C4

Wi-Fi password: 35318996

Having trouble connecting? Please ensure your VPN is turned off. You may also wish to try “forgetting” the network and reconnecting.

Still having trouble after trying these steps, please let us know so we can ensure to get you back online.

The General waste rubbish bins are located on the righthand side of the entry to the building (red Lid) and the recycling bins are located on the ground floor, past the lift in a small room to the right.

Check-out is at 11:00am.

You are welcome to leave the key in the apartment, or return to Regents Court who can store your luggage.

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes (you don’t need to put them away — we’ll take care of that!

Laundrlab — about a 5–7 minute walk at 178 Victoria St. Open daily 6am–11pm. Highly rated and the most popular nearby option

Kings Cross Laundry & Dry Cleaners Service - Potts Point
Entrance in arcade opposite the Fountain, 133 Macleay St, Potts Point NSW 2011, Australia

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows and your exhaust fan is on. Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

A quick note about our stovetops and ovens — they can be a little too clever for their own good!

Our stovetops are fitted with child safety locks. If the display is showing “Lo”, “—”, or the stovetop is not responding, the child lock may need to be turned off before use. This is usually done by pressing and holding the lock for a few seconds, we always say a "good 10 seconds" - you also need to have a pan on the stove top.

The oven safety switch is located on the right hand side of the kitchen on the wall, just above the fridge (this looks like a light switch) this needs to be turned on to operate the oven and stove.

To open the oven, you will need to press the pedal lever down and pull to open on the oven door

While our private parking requires to be pre-booked before with Regents Court reception prior to arriving, if you have arrived and need parking, no worries, please head to the public parking station available at Secure Parking Kings Cross, located at 9A Elizabeth Bay Road, Elizabeth Bay NSW 2011, just a short stroll from the hotel.

The rate is $30 per 24 hours. You do not need a voucher to enter the car park, however parking tickets must be pre-purchased from Regents Court reception before exiting.

*please note that we can’t reimburse you should you depart before pre-purchasing a ticket.

Smoking & Vaping is strictly prohibited in this apartment and on the balcony.

Should you be found to smoke, a $200 cleaning fee will apply. Smoke also travels up to neighbouring balconies, if we receive a complaint, you will be asked to leave without a refund.

Tripped the fuse? The Fuse-box is located near the apartment door. If this did not work, please contact us as the power may need to be re-set downstairs should the fuse been blown.

You may have noticed this is a traditional art deco building, please note that the bath should be drained slowly as the plumbing is sensitive. .

Please use the de-humidifier when showering

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.