Our team is available to assist and reply during;

Monday - Friday: 8 am - 6pm
Saturday: 9 am - 4pm
Sunday: 9 am - 2pm

For after-hours urgent enquiries, please call (02) 9331 2099 *

For emergencies, please call 000

*Note: non-urgent call-out fees do apply

USERNAME: Optus_6445B6Z

PASSWORD: nixes74728tr

Having trouble connecting? Please ensure your VPN is turned off. You may also wish to try “forgetting” the network and reconnecting.

Still having trouble after trying these steps, please let us know so we can ensure to get you back online.

Please ensure you take your key when using the balcony door, this door automatically locks.

The General waste rubbish bins are located outside the apartment.
Red lids are general rubbish
Yellow Lids are recycling

Check-out is at 11:00am.

Please place the key back into the lock box

Ensure rubbish is contained in the bins provided or disposed of in the rubbish room

Wash the dishes (you don’t need to put them away — we’ll take care of that!

There is a coin operated washer and dryer on the top floor of the apartment building

Laundrlab — about a 5–7 minute walk at 178 Victoria St. Open daily 6am–11pm. Highly rated and the most popular nearby option

Kings Cross Laundry & Dry Cleaners Service - Potts Point
Entrance in arcade opposite the Fountain, 133 Macleay St, Potts Point NSW 2011, Australia

If you find you have accidentally have locked yourself out, please contact us on (02) 9331 2099 for assistance. Our team will guide you through the next steps.

Please note that if a team member is required to attend site to assist after-hours, a lock-out fee will apply.

Accidentally set of your smoke detector and there is no emergency?  Ensure to open the windows Do not open the door to the hallway as this will activate an emergency and call the fire department.

Should there be a fire or emergency, please refer to your safety emergency sheet and call 000.

A quick note about our stovetops and ovens — they can be a little too clever for their own good!

Our stovetops are fitted with child safety locks. If the display is showing “Lo”, “—”, or the stovetop is not responding, the child lock may need to be turned off before use. This is usually done by pressing and holding the lock for a few seconds, we always say a "good 10 seconds" - you also need to have a pan on the stove top.

The oven safety switch is located on the right hand side of the kitchen on the wall, just above the fridge (this looks like a light switch) this needs to be turned on to operate the oven and stove.

To open the oven, you will need to press the pedal lever down and pull to open on the oven door

Parking is tricky in this area and is timed (usually 1 hour between 8 am - 10 pm)

We recommend parking at the SECURE parking station

9A Elizabeth Bay Rd, Elizabeth Bay NSW 2011

Smoking & Vaping is strictly prohibited in this apartment and on the balcony.

Should you be found to smoke, a $200 cleaning fee will apply. Smoke also travels up to neighbouring balconies, if we receive a complaint, you will be asked to leave without a refund.

Tripped the fuse? The Fuse-box is located in the apartment

You may have noticed this is a traditional art deco building, .
Please open the window after showers to allow air flow.

Light bulb out? Missing something? This is never ideal, please let us know so we can try our best to fix this so you can enjoy your stay!

All questions and queries will be replied to during reception hours.

Australia is home to amazing wildlife, and Sydney's warm climate means the occasional cockroach, ant, spider, or possum may make an appearance. We have professional pest control every six months, and most stays are completely pest-free.

Cockroaches (never pleasant) are attracted to food, moisture, and warmth (Hello, Summer!). Seeing one or two (especially at night) doesn't usually mean there's an infestation.

Please help by:

·         Wiping down benches.

·         Keeping food sealed or in the fridge.

·         Emptying bins regularly

·         Rinsing or washing dishes before bed.

Large spiders can look scary, but most are harmless and help keep insect numbers down. Trust us when we say, they are more scared of you then you are of them, most locals usher them outside.

Please don't feed the birds or other wildlife, as this can attract unwanted pests, and even if they beg, they are definitely not hungry or starving.